Privacy Policy for California Residents

Effective Date: August 8, 2024

This Privacy Policy for California Residents supplements the information contained in FindMyCustomer.ai’s Privacy Policy and applies solely to all visitors, users, and others who reside in the State of California (“consumers” or “you”). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (CCPA) and the California Privacy Rights Act of 2020 (CPRA). Any terms defined in the CCPA and the CPRA have the same meaning when used in this Policy.

Information We Collect

We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device (“personal information”). Personal information does not include:

Publicly available information from government records.
Deidentified or aggregated consumer information.
Information excluded from the CCPA's scope, like:
- health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA), clinical trial data, or other qualifying research data;
- personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994.

In particular, we have collected the following categories of personal information from consumers since January 1, 2022:

Category	Examples	Collected
A. Identifiers.	A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers.	YES
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).	A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.	YES
C. Protected classification characteristics under California or federal law.	Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).	YES
D. Commercial information.	Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.	YES
E. Biometric information.	Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.	NO
F. Internet or other similar network activity.	Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.	YES
G. Geolocation data.	Physical location or movements.	YES
H. Sensory data.	Audio, electronic, visual, thermal, olfactory, or similar information.	YES
I. Professional or employment-related information.	Current or past job history or performance evaluations.	YES
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).	Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.	YES
K. Inferences drawn from other personal information.	Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.	YES

We obtain the categories of personal information listed above from the following categories of sources:

Directly from you. For example, from forms you complete or products and services you purchase.
Indirectly from you. For example, from observing your actions on our website, information the cookies we and our marketing partners place on our website.
From advertising partners. For example, publishers, ad exchanges, ad networks and other ad technology companies may provide us with information.
From our affiliates.

Use of Personal Information

We may use, sell, or disclose the personal information we collect for one or more of the following purposes:

To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.
To provide, support, personalize, and develop our website, products, and services.
We periodically send you free newsletters and e-mails that directly promote our services — e.g., promotional information about FindMyCustomer.ai's features, services, and other offerings that may be of interest to you or offers that are related to the services on behalf of our affiliates or our business partners.
To create, maintain, customize, and secure your account with us.
To process your requests, purchases, transactions, and payments and prevent transactional fraud.
To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
To personalize your website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our website, third-party sites, and via email or text message (with your consent, where required by law).
To help maintain the safety, security, and integrity of our website, products and services, databases and other technology assets, and business.
For testing, research, analysis, and product development, including to develop and improve our website, products, and services.
To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
We may use your information to administer your participation in surveys, contests, or sweepstakes.
We may use your information to compile aggregated, non-identifying information to conduct research and for internal and external business purposes.
As described to you when collecting your personal information or as otherwise set forth in the CCPA.
To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our website users is among the assets transferred.

We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

Sharing Personal Information

We may share your personal information by disclosing it to a third party for a business purpose. We only make these business purpose disclosures under written contracts that describe the purposes, require the recipient to keep the personal information confidential, and prohibit using the disclosed information for any purpose except performing the contract. Since January 1, 2022, Company has disclosed personal information for a business purpose to the categories of third parties indicated in the chart below.

We do not sell your personal information. Our personal information sales do not include information about individuals we know are under age 16. Since January 1, 2022, we have not sold the following categories of personal information to the categories of third parties indicated in the chart below. For more on your personal information sale rights, see Personal Information Sales Opt-Out and Opt-In Rights.

Personal Information Category	Business Purpose Disclosures	Sales
A: Identifiers.	Cloud storage providers, analytics providers, payment processors, advertising partners, email service providers, and affiliates.	None
B: California Customer Records personal information categories.	Cloud storage providers, analytics providers, payment processors, advertising partners, email service providers, and affiliates.	None
C: Protected classification characteristics under California or federal law.	None	None
D: Commercial information.	Cloud storage providers, analytics providers, payment processors, advertising partners, email service providers, and affiliates.	None
E: Biometric information.	None	None
F: Internet or other similar network activity.	Cloud storage providers, analytics providers, payment processors, advertising partners, email service providers, and affiliates.	None
G: Geolocation data.	Cloud storage providers, analytics providers, payment processors, advertising partners, email service providers, and affiliates.	None
H: Sensory data.	None	None
I: Professional or employment-related information.	This information is used for internal purposes only and is not disclosed.	This information is used for internal purposes only and is not disclosed.
J: Non-public education information.	None	None
K: Inferences drawn from other personal information.	Advertising partners and affiliates.	None

Your Rights and Choices

The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

Right to Know and Data Portability

You have the right to request that we disclose certain information to you about our collection and use of your personal information since January 1, 2022 (the "right to know"). Once we receive your request and confirm your identity (see Exercising Your Rights to Know or Delete), we will disclose to you:

The categories of personal information we collected about you.
The categories of sources for the personal information we collected about you.
Our business or commercial purpose for collecting or selling that personal information.
The categories of third parties with whom we share that personal information.
If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
- sales, identifying the personal information categories that each category of recipient purchased; and
- disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
The specific pieces of personal information we collected about you (also called a data portability request).

Right to Delete

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions (the "right to delete"). Once we receive your request and confirm your identity (see Exercising Your Rights to Know or Delete), we will review your request to see if an exception allowing us to retain the information applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
Debug products to identify and repair errors that impair existing intended functionality.
Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
Comply with a legal obligation.
Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
We will delete or deidentify personal information not subject to one of these exceptions from our records and will direct our service providers to take similar action.

Exercising Your Rights to Know or Delete

To exercise your rights to know or delete described above, please submit a request by either:

Calling us at (866) 212-2901.
Emailing us at privacy@findmycustomer.ai.
Submitting a request on our Do Not Sell or Share My Personal Information webpage.
Writing us at: Fuze360, LLC, 7162 Beverly Blvd, #580, Los Angeles, CA 90036.

Only you, or someone legally authorized to act on your behalf, may make a request to know or delete related to your personal information. To designate an authorized agent, you or your authorized agent must provide us with a wet ink signature showing that your authorized agent is authorized to act on your behalf.

You may also make a request to know or delete on behalf of your child by emailing privacy@findmycustomer.ai.

You may only submit a request to know twice within a 12-month period. Your request to know or delete must:

Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative, which may include: (1) government issued ID, and/or (2) a home utility bill.
Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

You do not need to create an account with us to submit a request to know or delete. However, we do consider requests made through your password protected account sufficiently verified when the request relates to personal information associated with that specific account.

We will only use personal information provided in the request to verify the requestor's identity or authority to make it.

For instructions on exercising your sale opt-out or opt-in rights, see Personal Information Sales Opt-Out and Opt-In Rights.

Right to Correct

You have the right to request that we correct any inaccurate or incomplete personal information that we have collected about you (the “right to correct”). To exercise your right to correct, please submit a request to us by emailing privacy@findmycustomer.ai or calling (866) 212-2901.

Upon receiving a verifiable request to correct your personal information, we will promptly review your request and make any necessary corrections to ensure the accuracy and completeness of the information. If we determine that a correction is necessary, we will update your personal information and notify you of the changes made.

Please note that certain exceptions may apply, such as if the information is necessary for us to complete a transaction, protect against illegal activity, or comply with a legal obligation. If we are unable to make the requested correction, we will provide you with an explanation as to why the correction cannot be made.

We will respond to your request to correct within a reasonable timeframe and in accordance with applicable laws.

Right to Limit Our Use of Sensitive Information

In accordance with the California Privacy Rights Act (CPRA), residents of California have the right to limit the use of their sensitive information by FindMyCustomer.ai. For the purposes of this section, “sensitive information” refers to personal information that includes personal information that reveals a consumer's social security number, driver's license number, state identification card number, passport number, financial account information, precise geolocation, racial or ethnic origin, religious beliefs, biometrics, sexual orientation, and certain health information.

If you are a California resident and wish to exercise your right to limit the use of your sensitive information, you may submit a request to us by contacting privacy@findmycustomer.ai or calling (866) 212-2901. Upon receipt of a verifiable request, we will take reasonable steps to limit the use of your sensitive information within our organization, in compliance with applicable laws and regulations.

Please note that certain exceptions may apply, such as when the use of sensitive information is necessary for us to fulfill a legal obligation or perform a contract with you. Additionally, we may continue to use your sensitive information for internal purposes that are reasonably aligned with your expectations based on your relationship with us.

We will respond to your request to limit the use of sensitive information within a reasonable timeframe and in accordance with the CPRA and other applicable laws. If we are unable to fulfill your request, we will provide you with an explanation as to why the limitation cannot be made.

Please be aware that limiting the use of your sensitive information may impact certain services or offerings provided by FindMyCustomer.ai. We will make reasonable efforts to inform you about any such impacts at the time of your request.

If you have any questions or concerns regarding the limitation of use of sensitive information, please contact privacy@findmycustomer.ai or calling (866) 212-2901.

Response Timing and Format

We will confirm receipt of your request within ten (10) business days. If you do not receive confirmation within the 10-day timeframe, please privacy@findmycustomer.ai.

We endeavor to substantively respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to another 45 days), we will inform you of the reason and extension period in writing.

If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period preceding our receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Personal Information Sales and Sharing Opt-Out and Opt-In Rights

If you are 16 years old or above, you have the right to instruct us not to sell your personal information or share it for the purpose of cross-contextual advertising at any time (the 'right to opt-out'). We do not sell the personal information of consumers we actually know are under 16 years old, nor do we share it for cross-contextual advertising purposes.

Consumers who initially agree to the sales or sharing of their personal information for these purposes can opt out at any time in the future. To exercise the right to opt-out, you (or your authorized representative) may submit a request to us by visiting the following Internet Web page link."

DO NOT SELL OR SHARE MY PERSONAL INFORMATION

Once you make an opt-out request, we will wait at least twelve (12) months before asking you to reauthorize personal information sales. However, you may change your mind and opt back in to personal information sales at any time by emailing privacy@findmycustomer.ai.

You do not need to create an account with us to exercise your opt-out rights. We will only use personal information provided in an opt-out request to review and comply with the request.

Data Minimization and Purpose Limitation

At FindMyCustomer.ai, we are committed to upholding the principles of data minimization and purpose limitation. We only collect and process personal information that is necessary, relevant, and suitable for the purpose for which it was obtained. We strive to limit the collection of personal information to what is directly relevant and necessary to accomplish the specified purpose.

We use the personal information we collect only for the purposes stated at the time of collection or for compatible purposes. We take care to ensure that we do not use your personal information in ways that are incompatible or inconsistent with the purposes for which the information was collected or subsequently authorized by you.

Automated Decision Making

We use automated data processing systems to facilitate and enhance the data retrieval experience for our users. Our systems may analyze your search queries to retrieve and suggest relevant records that match your interests. These processes are designed to improve the efficiency and accuracy of the data searches you perform on our platform.

While our automated systems assist in retrieving and presenting data, they do not make any decisions that would significantly impact you. We are committed to transparency and respect your rights under the California Privacy Rights Act (CPRA), ensuring that any significant decisions involving your personal information are made with human oversight.

If you have any questions or concerns about our automated data processing systems, please contact our Data Privacy Officer at privacy@findmycustomer.ai.

Cybersecurity Audits and Risk Assessments

FindMyCustomer.ai has instituted a strong cybersecurity infrastructure and we regularly perform cybersecurity audits and risk assessments. These actions are part of our ongoing commitment to ensuring a secure environment for your personal information and also to ensuring compliance with data privacy laws such as the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

Our cybersecurity audits involve a thorough review of our systems, policies, and procedures. This process helps us ensure that our operations are in line with industry standards and adhere to the requirements of the CCPA and CPRA.

We also conduct regular risk assessments. These assessments are designed to identify and evaluate potential risks, helping us to devise effective risk management strategies. The goal of these activities is to continually enhance our cybersecurity measures and the protection we provide for your personal information.

We collaborate with third-party cybersecurity professionals to assist us in these audits and risk assessments. Their expertise is invaluable in helping us stay updated on the latest developments in cybersecurity and risk management strategies.

Through these measures, we aim to maintain a secure environment for your personal information and we are dedicated to upholding the confidentiality, integrity, and availability of our systems and your data in compliance with the CCPA and CPRA.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA/CPRA rights. Unless permitted by the CCPA/CPRA, we will not:

Deny you goods or services.
Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
Provide you a different level or quality of goods or services.
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

However, we may offer you certain financial incentives permitted by the CCPA/CPRA that can result in different prices, rates, or quality levels. Any CCPA/CPRA-permitted financial incentive we offer will reasonably relate to your personal information's value and contain written terms that describe the program's material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.

CCPA Rights Request Metrics

Metrics regarding the consumer rights requests we received from all individuals residents from January 1, 2022 to December 31, 2022 appear in the following chart:

Request Type	Received	Granted (in whole or in part)	Denied	Mean Days to Respond
Requests to Know	0	0	0	0
Requests to Delete	0	0	0	0
Requests to Opt-Out of Personal Information Sharing or Sales	0	0	0	0
Requests to Correct	0	0	0	0
Limit Use of Sensitive Information	0	0	0	0

Other California Privacy Right

California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of our website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to privacy@findmycustomer.ai or write us at: 7162 Beverly Blvd, #580, Los Angeles, CA 90036.

Changes to Our Privacy Policy

We reserve the right to amend this privacy policy at our discretion and at any time. When we make changes to this privacy policy, we will post the updated notice on the website and update the notice's effective date. Your continued use of our website following the posting of changes constitutes your acceptance of such changes.

Contact Information

If you have any questions or comments about this notice, the ways in which FindMyCustomer collects and uses your information described here and in the Privacy Policy, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:

Website: www.findmycustomer.ai
Email: privacy@findmycustomer.ai
Postal Address:
FindMyCustomer
Attn: Data Privacy Officer
Address: 7162 Beverly Blvd, #580, Los Angeles, CA 90036.

If you need to access this Policy in an alternative format due to having a disability, please contact privacy@findmycustomer.ai and/or call (866) 212-2901.